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Before you open an account with 99x9, read through the terms that govern how your account works, what content we serve and how your data is handled. Access to our platform depends on your local law and the eligible regions we support — we keep this page current so you always have a clear reference point.
Our platform operates under terms designed to be readable, not buried in legal jargon. The rules that apply to your account cover three broad areas: how we process account data, how transactions move through supported payment methods like bKash, Rocket and Upay, and what content we are able to make available depending on where you are. We do not make blanket availability claims. Whether you can access any given feature — including your account wallet, game categories or transaction history — depends on the law in your region and the eligibility rules set out in the full terms document linked from your account dashboard. When you fund your account through bKash or Rocket, the transaction is subject to both our platform terms and the service conditions of the respective payment provider. We do not override or modify those provider conditions. Upay transactions follow the same parallel structure. Your account record — deposits, withdrawals, game history — is held in accordance with the retention schedule described in the privacy section below. If any section of these terms is unclear, the support routes at the bottom of this page are the right place to raise a question before proceeding.
Our policy applies to the 99x9 platform itself — the account you register, the game lobby you browse and the wallet you manage. It does not extend to third-party services linked from our pages. Here is a clear breakdown of what falls inside and outside the scope of these terms.
Login, account creation, wallet funding and withdrawal requests all fall within our policy scope. The rules that apply here include identity verification steps shown during registration and the account-management options visible once you are signed in.
Payments processed through bKash, Rocket and Upay are subject to our platform terms at the point of instruction. The payment provider's own conditions also apply in parallel. We do not determine processing times or override provider-side rules.
Game content, lobby categories, promotional notices and policy documents published on 99x9 are within our scope. We can update, restrict or withdraw content at any time in line with applicable regional requirements and the terms you accepted at registration.
Any external site, payment gateway interface or studio tool you navigate to from our pages operates under its own terms. Our policy does not cover those services. Check their own published conditions before proceeding with any action outside the 99x9 platform.
Your rights under this policy are practical and accessible through your account. You can review your transaction records — including bKash, Rocket and Upay entries — directly from the account history section. If any account detail is incorrect, the account settings page contains the fields and instructions for submitting a correction request. We respond to correction and access requests through the support routes listed on this page; we do not require you to submit a formal written letter. If you want to understand how a specific piece of data is held or request that a record be reviewed, contact us through the live chat or email route below and quote your account reference. We aim to acknowledge such requests within the timeframe stated in the response policy shown in your account dashboard. You are not required to accept changes to these terms silently — if we update them, we notify you via the contact method on your account before the changes take effect.
Open the account history section to see transaction entries, game activity and wallet movements. Every bKash, Rocket and Upay transaction logged under your account is visible there with a reference number.
Head to account settings to update contact information or flag an error. Follow the verification steps shown on that page. We do not accept verbal corrections; the on-screen process is the required route.
If a section of these terms is unclear or you believe a rule has been applied incorrectly to your account, raise it through support before taking any further action. Quote your account ID so we can locate your records quickly.
For questions about what data we hold and how long we keep it, use the email route below. We will respond with the specific retention details that apply to your account type and region.
If these terms raise a question you cannot answer by reading this page, or if you need to raise a concern about how a rule has been applied to your account, use the contact routes below. We publish only the channels that are active and monitored — we do not list routes that go unanswered.
Open the chat widget from any page on the 99x9 platform. Use this route for account-specific policy questions that need a quick clarification. Have your account reference ready when you start the conversation.
Send policy and data queries to the support email address shown in your account dashboard under the help section. Email is the appropriate route for data-access requests and formal correction submissions.
The help centre linked from your signed-in account contains policy documents, term summaries and step-by-step account guides. Check there first — many common policy questions are answered without needing to contact us.
We collect the information you provide at registration and the transactional data generated when you use the platform. Here is how we manage each area — what we do, how long we keep it and who to contact if you want changes made.
Account and transaction records are retained for the period required by the applicable regulations in the eligible regions we serve. The specific retention schedule for your account type is visible in the privacy section of your account dashboard. We do not keep data longer than required.
We use session and preference cookies to keep your account state while you browse the lobby. Analytics cookies help us understand how the platform is used. You can manage cookie preferences through the consent tool shown on your first visit or from the cookie settings link in the footer.
Your account is protected by the authentication method you set during registration. We recommend keeping your login credentials separate from any mobile wallet PIN you use with bKash, Rocket or Upay. If you suspect unauthorised access, use the account-lock option visible in account settings immediately.
To request a correction to stored data or ask about retention, use the email support route and quote your account reference. We do not process data-change requests through live chat — email creates the audit record both sides need.
These are the questions we receive most often about how the legal terms apply to accounts registered from Bangladesh. If your question is not here, the support routes above are the right next step.
Yes. Access to 99x9 and the scope of these terms depend on your local law and the eligible regions we serve. If your region is not currently supported, some or all features — including account registration and wallet access — may not be available to you.
Log in and open the legal section of your account dashboard. The version date is shown at the top of each policy document. We update that page when terms change and notify you through your registered contact details before changes take effect.
Yes, at the point of instruction on our platform. However, bKash and Rocket each operate under their own service conditions, which apply in parallel. Our terms cover the account-side record; the payment provider's terms cover the transfer side. Both sets apply simultaneously.
We hold the registration details you provided, your transaction history including wallet deposits and withdrawals, and your game activity log. The full list of data fields we collect is described in the privacy policy section of your account dashboard. You can request a copy through the email support route.
Open account settings and follow the correction fields shown there. For changes that require identity verification — such as correcting a registered name — the page will prompt you through the required steps. Do not attempt to correct details through live chat; the settings page is the valid route.
You can submit a deletion or restriction request through the email support route. We will respond with the specific options available for your account type. Some records may be retained for the period required by applicable regulations even after a deletion request is processed.