Sports / Slots
These terms govern how your 99x9 account works — from opening it and funding it via bKash, Rocket or Upay, to how you access live tables, slots and our sportsbook. Access to 99x9 depends on your local law and eligible regions; read these terms before you start.
By opening an account on 99x9 and using any part of the lobby — whether that is the live casino, the slots catalogue from studios including Pragmatic Play and CQ9, or the sportsbook — you agree to the terms set out on this page. These terms form the full agreement between you and 99x9 for your use of the platform. Where local law in Bangladesh or your eligible region places additional obligations on either party, those obligations apply alongside these terms and are not displaced by them. We may update these terms when our services change or when regulatory requirements shift. When we do, we will post the revised version here and note the date it takes effect. Continuing to use your account after that date means you accept the updated terms. If you fund your account through bKash, Rocket or Upay, the transaction terms of those payment services also apply to the transfer leg of your deposit or withdrawal; our terms cover what happens once funds reach your 99x9 wallet. If any part of these terms conflicts with applicable local law, the local law prevails to the extent of that conflict. Questions about how a specific clause applies to your situation can be directed to our support team through the contact routes listed in the Support section below.
Deposits and withdrawals via bKash are subject to both 99x9 wallet terms and bKash's own transfer conditions.
Rocket transactions follow the same dual-terms structure: 99x9 governs your wallet balance; Rocket governs the transfer.
Upay payments into your account are processed under Upay's service terms for the transfer leg.
Not every interaction with 99x9 falls under the same clause. This section maps which parts of your experience these terms govern directly, and where a separate policy or a third-party agreement takes over. Understanding the boundary helps you know where to look when a question comes up.
Creating, verifying and managing your 99x9 account — including login, password changes and account closure — falls fully within these terms. The rules here set the conditions under which we maintain your account and under which you may use it.
Wallet funding and withdrawal requests initiated inside your account are covered here. The transfer leg handled by bKash, Rocket or Upay is governed by those providers' own terms; we are not a party to that leg of the transaction.
Game content delivered through our lobby — including titles from Pragmatic Play, CQ9, Bigtime Gaming, PlayStar and JDB — is subject to these terms for access and fair-use conditions. Individual game rules are displayed inside each game session.
Links or integrations that take you outside the 99x9 domain are not covered by these terms. We do not control third-party sites and are not responsible for their content, privacy practices or terms of service.
These terms are not one-directional. You have concrete steps available to you at any point: reviewing your transaction history, correcting account details, raising a question about how a clause applies to you, and requesting support when something does not match what you expect. Your account dashboard shows a full record of deposits, withdrawals and game sessions. If a detail on your account — such as your registered mobile number or linked wallet — needs updating, you can do that through the account settings page; follow the verification steps shown there to confirm the change. If you believe a transaction has been processed incorrectly, raise it with our support team within the timeframe noted in the relevant clause. We will review the record and respond through the same channel you used to contact us. Nothing in these terms removes your right to seek clarification before you act — if a clause is unclear, ask us before it becomes a dispute.
Your signed-in account area shows a full transaction and session history. Check it at any time to verify deposits made via bKash, Rocket or Upay and to confirm game session outcomes.
Update your registered mobile number, linked wallet or contact details through account settings. The page shows the verification steps required to confirm each change before it takes effect.
If a term is unclear or you believe it has been applied incorrectly to your account, contact support before the situation escalates. We will review the relevant record and reply through your chosen contact route.
You can request a copy of the terms as they stood on any date your account was active. Send the request through the support routes listed below and we will provide the applicable version.
If you have a question about how these terms apply to your account, or if you need to raise a concern about a transaction or access issue, use the contact routes below. We respond through the same channel you use to reach us.
Open the chat widget from any page while signed in to your account. Use this route for questions about your wallet, a specific transaction or how a clause applies to your current situation.
Send a written query to our support address listed in the contact section of your account dashboard. Email is the right route for formal requests, including requests for a dated copy of these terms.
The help centre inside your signed-in account area covers common questions about terms, wallet rules and access conditions. Check there first — many policy questions are answered without needing to contact the team directly.
We hold account data only for as long as it is needed to operate your account and meet our obligations. When you close your account, we retain records for the period required by applicable rules, then delete them. Cookie use on 99x9 is limited to what is needed for the lobby to function and for your session to stay active; you can review and adjust cookie settings through your browser. Account security is your shared responsibility: keep your login credentials private and notify us immediately if you suspect unauthorised access. We do not store your bKash, Rocket or Upay credentials — those stay with the respective payment provider. If we make a material change to how we handle account data, we will notify you through your registered contact before the change takes effect.
Account and transaction records are kept for the period required by applicable rules. After account closure, data is deleted once that retention period ends. You can request confirmation of what we hold at any time through the support routes above.
Cookies on 99x9 keep your session active and allow the lobby to remember your preferences. No third-party advertising cookies are set without your consent. Adjust cookie settings through your browser at any time.
Your login credentials are your responsibility. We will never ask for your password through chat or email. If you suspect your account has been accessed without your permission, use the account lock option in settings and contact support immediately.
When these terms change in a way that affects your rights or obligations, we post the updated version here and note the effective date. For material changes, we also send a notice to your registered contact before the new terms take effect.
These are the questions we hear most often about how the 99x9 terms work in practice.
Access to 99x9 depends on your local law and eligible region. If access is available where you are, these terms apply to your account from the moment you open it. Check the eligibility conditions shown during account registration for the rules that apply to your location.
We retain your transaction and account records for the period required by applicable rules after closure. Once that period ends, the data is deleted. You can request a summary of what we hold before you close your account by contacting support through live chat or email.
If a deposit or withdrawal does not appear correctly in your 99x9 wallet, raise it with our support team and include the transaction reference. For issues with the transfer leg handled by bKash or Rocket directly, you will also need to contact that provider, as we are not a party to that part of the transaction.
We post the revised terms here with the effective date noted at the top of the page. For changes that affect your rights or obligations in a material way, we also send a notice to your registered contact before the new version takes effect. Continuing to use your account after that date means you accept the update.
Go to account settings while signed in and follow the fields shown there to update your registered mobile number or linked wallet. Each change requires a verification step to confirm it is you making the update. If you run into a problem, contact support through live chat.
Individual game rules are displayed inside each game session — open the game and look for the rules or information panel within it. These terms cover your access conditions and wallet use; the rules for a specific title like Teen Patti Fast Hand or Crash Hyper are shown inside that game itself.