Sports / Slots
At 99x9, we collect only what we need to run your account and keep your transactions secure — including activity linked to bKash, Rocket and Upay. This policy tells you exactly what we hold, why we hold it, and what choices you have over it.
This policy applies to all personal data 99x9 collects when you access our platform, open an account, make a deposit or withdrawal through a local payment method, or contact our support team. Personal data includes your name, email address, mobile number, device identifiers and any transaction records linked to your account — including activity processed through bKash, Rocket or Upay. We collect this data to verify your identity, process account transactions, deliver the lobby experience and communicate with you about your account status. We do not sell your personal data to third parties. Where we work with service partners to deliver platform features, those partners are bound by data handling agreements that restrict how they use your information. Data storage and processing practices may be subject to the laws of the jurisdiction in which our infrastructure operates. Your ability to exercise certain rights under this policy depends on your local law and eligible regions. We retain account records for as long as necessary to meet regulatory obligations and to resolve any account disputes. You can ask us to review what we hold at any time by reaching out through the support routes listed on this page. We update this policy when our data practices change and we will notify you of material changes through your registered account contact.
Not every data interaction on or around 99x9 falls under this policy in the same way. Understanding the boundary helps you know where to direct questions and what rights apply to each type of data.
Data collected when you log in, verify your identity or update your account profile is fully within this policy. This includes your email, mobile number and any security credentials you set through the account settings page.
Deposit and withdrawal records linked to your account — including payment method references for bKash, Rocket and Upay — are covered by this policy. We retain these records in line with our data retention schedule and applicable obligations.
General browsing data collected while you move through the lobby, game rooms or promotional pages on 99x9 falls within this policy. This includes session identifiers, page paths and device type, used to improve the experience we serve you.
Links to external payment gateways, game studios or third-party authentication services operate under their own privacy terms. Once you leave the 99x9 platform environment, this policy no longer applies and you should review the relevant third party's own policy.
You have the right to know what personal data we hold about your account and to ask us to correct anything that is inaccurate. If your mobile number, email address or payment method reference has changed, you can update most details directly from the account settings page — the fields there reflect what we currently hold. For records you cannot edit yourself, such as historical transaction logs or identity verification data, you can submit a written request to our support team and we will review what can be corrected or removed within the limits of our retention obligations. You also have the right to ask what data we have shared with service partners in connection with your account. We will provide a summary of those disclosures on request. If you believe we have processed your data in a way that does not match what this policy describes, raise it with support first — most queries are resolved at that stage without needing a formal complaint. Availability of specific rights may depend on your local law and eligible region.
Request a summary of the personal data we hold against your account by contacting support. We will confirm what categories of data are on file and the purpose for which each category is held.
Update your email, mobile number or payment reference through the account settings page. For data you cannot edit directly, contact support with the correction and we will process it where permitted.
If you have a question about how a specific piece of your data is being used — such as a transaction record or a device identifier — send it to our support team with your account reference and we will respond directly.
For deletion or restriction requests, reach out through live chat or email. We will confirm whether your request can be fulfilled under our retention policy and local legal obligations, and give you a clear answer.
If you have a question about this privacy policy, want to review what data we hold or need to raise a correction, these are the routes we have open. Use the one that suits you — all queries go to the same team.
Start a live chat session from the account page on 99x9. Identify your query as a privacy or data question so it reaches the right team member without delay.
Send your privacy query to our published support email address. Include your account reference and a clear description of the data you are asking about. We respond to emails in the order they arrive.
The account help section on 99x9 contains published routes for data requests, correction forms and contact escalation steps. Check there first for the current process before sending a direct message.
We use a combination of technical controls and process rules to keep account data secure and to limit what we collect to what is genuinely necessary for the platform to function.
We use session cookies to keep you logged in and to remember your lobby preferences between visits. Analytical cookies help us understand which sections of the platform are used most. You can manage cookie preferences through your browser settings at any time.
Access to your personal data within our systems is restricted to team members who need it to carry out account operations. Authentication controls and access logs are in place to monitor internal data access and flag any unusual activity.
We keep account and transaction records for the period required by our operational and legal obligations. When data is no longer needed for those purposes, it is removed from active systems. Retention periods for specific data categories are available on request.
When this policy changes in a material way — such as a new data category being collected or a change in how we share data with partners — we notify you through your registered contact. The updated policy is always published at this page address.
These are the questions we hear most often from account holders about how their data is handled on 99x9. If your question is not here, contact support through the routes listed above.
We collect your name, email address, mobile number and device information at account registration. Once your account is active, we also hold transaction records including references to payment methods such as bKash, Rocket or Upay that you use for deposits and withdrawals.
We share data only with service partners who are directly involved in running your account — such as payment processors and identity verification services. Those partners are bound by data agreements. We do not sell your personal data to advertisers or unrelated third parties.
Contact our support team through live chat or email with your account reference and a request for a data summary. We will confirm the categories of data on file and explain the purpose for which each category is held. The process is detailed in the Rights section of this policy.
You can request deletion or restriction of certain data categories. Whether we can fulfil the request fully depends on our retention obligations and local law. Contact support, state clearly what you want removed, and we will give you a direct answer on what is possible.
Transaction records linked to bKash, Rocket or Upay are stored as part of your account history. We use them to verify transactions, handle disputes and meet our operational obligations. These records are covered fully by this policy and are not shared outside the platform without cause.
This policy covers all account holders who access 99x9. Your ability to exercise specific data rights under this policy depends on your local law and eligible region. If you are unsure whether a particular right applies to your situation, contact our support team for clarification.